GETTING STARTED

Accessing iCommerce
Your website content management system can be accessed from any computer connected to the internet.

For security reasons access to the admin area of your website is password protected.

How do I log in to my website?
  • Open a web browser.
  • Go to > www.yourdomain.co.uk/admin
  • Enter your ‘User name’ and ‘Password’
  • Click the ‘Login’ button
Security note
Always ensure that you log out. Failure to do so could result in unauthorised access to your account.


How do I log out of my website?
  • Click the ‘Logout’ button that is located in the top menu
  • You will be re-directed to the iCommerce login screen
If you have forgotten either your ‘Username’ or ‘Password’, please contact your systems administrator or iCommerce account manager.

Ecommerce and the law
To run a successful online business you must ensure you are trading legally and adhering to the necessary regulations.

Distance selling regulations
Distance Selling Regulations are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the Internet, together with telephone and mail order.

Distance selling regulations only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.

Under these regulations, consumers have the right to:
  • Request details in writing about the supplier and the terms of the transaction.
  • Request written confirmation of their order.
  • Request further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees.
  • Request delivery within 30 days of purchase unless otherwise agreed.
  • A cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason. If the supplier has given no details of the cooling-off period to the consumer, it is extended to three months.
There are some exceptions to these rights of cancellation, including the sale of customised or perishable goods.
  Your shipping policy
Your shipping policy should be easily accessible by your customers, and should include the
following information:
  • The regions/countries that you ship goods to.
  • The costs associated with shipping to each region/country.
  • How to qualify for Free shipping if available.
  • How shipping is calculated on multiple items or any special order goods.
  • Anticipated processing and delivery times.
  • Provide details of any priority shipping options.
Your returns policy
Your returns policy should be easily accessible by your customers, and should include the following information:
  • The conditions that must be met for your customers to receive a refund of the cost of the product, such as time-frames, the condition or the product etc.
  • Provide clear instructions and conditions should the customer’s good be faulty.
  • State whether or not delivery charges will be refunded, and under what circumstances a delivery charge is refunded.
  • State whether there are any restrictions on products which cannot be returned.
  • Provide full contact details for your customer services or returns department, including telephone number, email address and postal address.
Your privacy policy
Your privacy policy should be easily accessible by your customers, and should include the following information:
  • State what data you collect about your customers.
  • State how details provided by your customers will be used.
  • Provide advice on how users can request additional information on how their data is used.
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