ICOMMERCE FAQS

How much does iCommerce cost?
Either £99 or £349 + VAT per calendar month dependent on which plan you choose.

Where can I see a demo of iCommerce?
Please call us and request a free 14 day trial account.

Is there a minimum contract term?
A. No, you simply pay monthly in advance for your iCommerce subscription.

What credit cards will my online shop accept?
You iCommerce online shop will accept the following card types:

American Express, Visa Credit Cards, Visa Electron, Visa Debit, Diners Card, Maestro, Mastercard and PayPal.

Are there any hidden costs?
No. iCommerce is an all-inclusive ecommerce shopping cart solution. The package has everything you need to get started including website hosting on our dedicated servers at Rackspace. Please note that all iCommerce subscribers will require a Sage Pay account to receive online card and PayPal payments. Please note that these providers may apply
additional charges.

Which payment gateways are supported by iCommerce?
iCommerce is fully integrated with Sage Pay and PayPal as standard.

How long will it take for my new ecommerce website to come on line?
We aim to have all new iCommerce Packages online and fully functional within 24 hours of receiving your first months subscription payment.

Is iCommerce Secure?
Yes, iCommerce is PCI Level 1 Compliant and uses a Thawte 128-bit Secure Socket Layer for communicating with Sage Pay to process card transactions. Our servers are protected by dedicated Cisco Firewalls and by the latest AntiVirus Software. 
  How do I view visitor statistics for my online shop?
iCommerce is fully integrated with Google Analytics. Once you have set-up your online shop we will either create a new Google account on your behalf or integrate it within your existing Analytics account should you already have one.

Can I use a domain name that I already own?
Yes, once your online shop is up and running we will ask you to change your domains name servers. This is a very quick and simple process that your account manager will be more than happy to assist you with.

Can iCommerce be integrated with any other payment gateways?
Yes, iCommerce can be integrated with any of the major PSP's at a small additional cost.

Is iCommerce search engine friendly?
Yes, iCommerce software comes complete with advanced search engine optimisation capabilities.

Is iCommerce compatible with a Mac?
Yes, iCommerce software is fully compatible on both Mac and PC platforms. Supported browsers include Internet Explorer, Firefox, Safari 3.0 or later and Google Chrome.

Am I limited to the number of products I can add to my ecommerce website?
No, unlike many providers iCommerce does not limit the number of products that you can display.

How do I cancel my account?
Should you choose to cancel your iCommerce subscription all we ask for is 30 days written notice. Any outstanding payments shall be calculated on a pro rata basis. Please note that all data will be deleted from our servers 7 days after the termination date of your subscription.
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